Physical comfort: Encourage participants to create a space
and flexibility to cater to their physical needs, so that they are
able to focus on the content, instead of their bodies.

Emotional comfort: Foster an online environment where participants feel like they are accepted by their peers and can take social risks, so that they are able to participate without hesitancy.
Intellectual comfort: Create opportunities to enable participants to check their understanding and progress with the content, so they are able to retain learning better and engage without fear.

Comfort can be created by:

  • sending participants relevant information about the agenda so they can gather materials and set up their space

  • promoting social and emotional engagement through opening and closing activities that are relevant, thoughtful, and authentic

  • actively checking for understanding throughout a meeting by providing norms for asking questions and sharing reflections

Divergent Thinking

When participants are provoked with an idea, an understanding, or new knowledge that they hadn’t thought about before, they experience divergent thinking.


Divergent thinking can also mean creative exploration or ideation as well as engaging in thought processes that are novel.

Divergent thinking can be developed by:

  • posing open ended prompts

  • facilitating activities that provoke a different perspective or type of thinking than participants are used to

  • using content and media outside of your industry 

  • integrating thoughtful moments of reflection

  • asking "why" and "how" often and with purpose


Set expectations, norms, values, and trajectory of the session to help participants navigate the content.  Encouraging participants to set goals promotes internal accountability.

Wayfinding can be fostered by:

  • establishing norms and expectations that are clear and relevant

  • sharing the short and long term goals during the session

  • providing early access to all necessary materials and information about what and who participants will engage with

  • facilitating activities that provide purpose and path


Establish authentic connections, trust, and coalition within the group to generate more investment and support for the content.

Characteristics that fall into collegiality include:

trust; respect; consistency; belonging; transparency;

shared accomplishment; productive struggle

Collegiality can be cultivated by:

  • facilitating connections through opening and closing activities

  • creating proactive communities before and after online meetings

  • acknowledging the identity of the individual separate from and within the context of the identity of the group 


Movement is often neglected during virtual engagement. In-person, we move all of the time for multiple reasons - to borrow a pen, to use the restroom, to talk to  a peer. When participants are watching a screen, they forget to move and stagnation in their body leads to intellectual fatigue.

Make movement happen by:

  • facilitating activities that involve physical movement

  • scheduling movement breaks

  • encouraging participants to read about the science of exercise and the brain 


Enjoyment allows deeper retention of content. Not every meeting needs to be fun, but when they do have a sense of light play or humor, participants are more likely to engage fully and leave the meeting having internalized more content.

Enjoyment can be encouraged by:

  • facilitating hands-on activities 

  • humor

  • imagination and play

  • humanizing activities so that participants learn more about each other

  • bend the borders of a video call: use a variety of media and ask participants to incorporate the outside world, in

© 2020 by Vriti and Matthew. Proudly created with purpose and intention.